Leadership Actions Facilitating Successful Implementation of Atms

This research draws on banking sector data to explore the role of leadership actions in facilitating successful implementation of automatic teller machines (ATMs) and Internet Banking in Egyptian private sector banking. IT-related innovations in everyday business functions have elicited a great many reforms in the Egyptian banking sector since the 1990s. Achieving strategic competitiveness through IT is challenging as it involves an in-depth understanding of how to successfully deploy IT. In this study, differences in leadership actions were found to have an impact on organizational commitment and successful implementation of the same kinds of IT enabled-systems and hence a bank’s strategic competitiveness. This qualitative study used the case study methodology to explore a this topic, to share experiences about best practices in managing change, to discuss lessons learned and to achieve transferability of successful practices to low performing banks and similar organizations.